IT Support for Veterinary Practices in DFW

We work for you.

Our managed IT has no long-term contract and no onboarding fee, and clients stay for decades anyway.

Our clients' systems are watched around the clock by a staffed security operations center, every day of the year. Very few IT companies offer that to a small business, and we do.

We do not advertise and we do not do hard sells. Almost every client has been with us more than ten years. Most have been with us about twenty.

We resell nothing and take no vendor commissions, so nobody pays us to recommend their product.

Within our scope, we document the domains and administrative accounts your business controls. That documentation is yours whenever you want a copy, including when you leave.

Now somebody has to reconcile four records

A locked metal wall cabinet with a keypad beside it, and on the counter below an open bound logbook filled in by hand with a pen across it, beside a monitor showing an indistinct grid.

One controlled-drug transaction can be recorded in four places by four different means: the dispensing cabinet, the practice management charge, the controlled-drug log and a technician's handwritten count. The electronic balance and the physical count drift apart the moment one of those does not reach the same record. Nobody notices until somebody reconciles them, or until an inspection does it for you.

Texas requires a complete, contemporaneous record for each scheduled drug, kept for at least five years (22 Texas Administrative Code, section 573.50), on top of the federal inventory taken at least every two years.

Inside a scope we agree on, we can test and monitor the log system, the cabinet interface and the network behind them. The records, the counts and the compliance calls stay with the veterinarian.

Your PIMS may be hosted. The lab connection is still in the building.

Your practice software, your treatment sheets and your lab results can all come from one company. IDEXX owns ezyVet, Neo, Cornerstone, VetConnect PLUS, SmartFlow and Vet Radar. Covetrus owns Covetrus Pulse, Avimark, Impromed and vRxPro. Ask who handles a problem between them.

Diagnostics, imaging, payments and dispensing usually reach the outside world through something on site: a hub, a workstation, a bridge or a cabinet interface. Each one becomes a single point of failure the moment there is no tested fallback for it. The browser stays up while the order, the result or the charge stops moving.

The quieter failure is a result that lands under the wrong patient, or stays unattached, because the PIMS, the lab interface and the imaging system disagree about the patient, the doctor or the accession number.

A successful upload is not the same as a correctly filed record.

Where the network, the workstation or the Windows middleware is ours to monitor, we watch the connection and tell you when it stops. What the vendor's application does with the data is a different job from ours.

A file-server restore can still leave you without charts or images

A file-server backup rarely covers all of a practice's records, because the pieces sit in different places: the practice database, scanned consent forms, radiographs in the imaging archive, the controlled-drug logs and the administrative accounts needed to get back in at all.

A database you cannot open is not a backup. The software version that reads it has to come back too. Where backup and recovery are in scope, we document which data the practice controls, test the systems we can recover, and assign the vendor calls needed for the rest.

Which connection would leave your staff reconstructing records by hand?

Ask us anything. One IT question, answered straight, no charge and no pitch.

Pick the result, image or charge your staff keeps chasing between systems, and send us that one.

Do you already have someone doing your IT? Ask anyway. If they have it handled, that is what you will hear.

Call (817) 265-5000 or email info@bdunn.com.