We manage the accounts and devices in our care behind showings, and take the lockbox and MLS logins up with whoever runs them.
When lockbox support blames the phone, we make the next call.
Our managed IT has no long-term contract and no onboarding fee, and clients stay for decades anyway.
Our clients' systems are watched around the clock by a staffed security operations center, every day of the year. Very few IT companies offer that to a small business, and we do.
We do not advertise and we do not do hard sells. Almost every client has been with us more than ten years. Most have been with us about twenty.
We resell nothing and take no vendor commissions, so nobody pays us to recommend their product.
Within our scope, we document the domains and administrative accounts your business controls. That documentation is yours whenever you want a copy, including when you leave.
An agent standing at the door with a buyer can be locked out because the key needs an update or the app moved to a new phone and needs reauthorizing. MetroTex eKEY subscribers use a shared Supra eKEY network, and a new phone means an authorization code emailed to the address on file. If that address is out of date, the code goes somewhere the agent cannot get to it, while the buyer waits on the porch.
Offboarding that stops at email can leave access open. Disable the one account, miss the MLS, the lockbox key, the transaction platform, the CRM, the paid lead sources or the shared files, and the agent is still in.
For the systems in our scope, that part is ours. When you tell us somebody has left, we remove their access and confirm each one back to you, and we name the accounts that sit with the MLS or a transaction vendor so nothing on that list is left to memory.
A document can be signed, complete and correct, and still sit outside the broker-controlled file because it never went through the brokerage's filing workflow. Whether you use dotloop, SkySlope or Lone Wolf Transact, check that the connections you rely on are actually turned on.
Changing products does not always change the parent company. Zillow Group owns dotloop, Follow Up Boss and ShowingTime, so a move between two of them may be a move within one company.
Transaction records can also sit in email, on a shared drive or on an agent's own device, each backed up by somebody, or by nobody. If an agent's laptop dies tonight, who still has what was only on it?
Where backup and restore testing are in our written scope, backups stay isolated and we prove them by restoring, not by reading a status page. What counts as the broker-approved file, and how long it is kept, stays with your brokerage and, where it matters, your attorney.
Your public site cannot show everything an agent sees in the MLS, and the NTREIS rules require IDX displays to refresh at least once every 12 hours. More change is coming: MetroTex reports NTREIS is rolling out brokerage-exclusive, MLS-only and full-syndication listing options, with a soft launch in the fourth quarter of 2026 and full rollout in 2027. Know what your site is set to show before it quietly falls out of step.
Ask us anything. One IT question, answered straight, no charge and no pitch.
Which access problem keeps interrupting showings or signatures? Send us that one.
Do you already have someone doing your IT? Ask anyway. If they have it handled, that is what you will hear.
Call (817) 265-5000 or email info@bdunn.com.